Tag: Complaints

Telecom and TV customer complaints up 35%, according to CCTS year-end...

The latest report from the Commission for Complaints for Telecom-television Services (CCTS) indicates complaints from Canadian telecom and TV customers were up another 35%...

CBSC overwhelmed with ‘Coach’s Corner’ complaints

The Canadian Broadcast Standards Council (CBSC) says it's been so overwhelmed by complaints about Saturday's Coach's Corner segment in which Don Cherry referred to...

Broadcast Dialogue – The Podcast: Sylvie Courtemanche, Chair of the Canadian...

The Canadian Broadcast Standards Council, the independent organization that establishes standards for private Canadian broadcasters, is seeking a younger perspective. On this episode of...

CBSC seeking younger adjudicators

The Canadian Broadcast Standards Council (CBSC) is looking to recruit younger adjudicators. Sylvie Courtemanche, chair of the CBSC, says particularly when it comes to adjudicating...

CCTS mid-year report shows 44 per cent increase in telco complaints

In its 2018-19 Mid-Year Report, the Commission for Complaints for Telecom-Television Services (CCTS) says Canadians filed 44 per cent more complaints about their wireless,...

Critics say CRTC telco report lacks accountability, commitment

Critics say while the CRTC report on misleading and aggressive telecom sales practices acknowledges there's a problem, it stops short of committing to any...

Internet service complaints up 170 per cent over last five years:...

The Commission for Complaints for Telecom-television Services (CCTS) has published its 2017-18 Annual Report, noting a 57 per cent increase in the number of...

CRTC asks Canadians to weigh in on proposed code of conduct...

The CRTC says it's taking action to address increasing complaints about internet services. The commission is seeking comments on the need for a mandatory code...

Jack Nagler named new CBC/Radio-Canada English Services ombudsperson

Jack Nagler, CBC’s senior director of Journalistic Public Accountability and Engagement, has been appointed the public broadcaster’s new English Services ombudsperson. Nagler has been with CBC...

#CRTCforum hashtag reflects unfiltered exasperation of Canadian wireless consumers

Dozens of Canadians took the opportunity to chime in on the record via Twitter on day one of the CRTC hearings on aggressive and...
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