Rogers bringing Shaw customer service jobs back to Canada

Rogers says it’s bringing hundreds of Shaw jobs back to Canada, post-merger, as part of its commitment “to a 100% Canadian-based customer service team.”

The customer solution specialist positions, currently based outside of Canada, will be located in B.C., Alberta and Manitoba. It additionally plans to hire another 1,000 customer service representatives across the country.

“As a proud Canadian company, we’re committed to investing in Canada,” said Tony Staffieri, President and CEO, Rogers, in a release. “Bringing these jobs to Canada means all of our customers will be served by a team with deep knowledge of our products and services and roots in the communities where they live and work.”

Rogers anticipates having the customer care roles reinstated in Canada by July 1 and all jobs fully transitioned by Q3 of this year. The company says since 2020, it’s the the only national telecommunications provider with 100% Canadian-based call centres.


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Connie Thiessen
Connie Thiessenhttps://broadcastdialogue.com
Connie has worked coast-to-coast as a reporter, editor, anchor and host at CKNW and News 1130 in Vancouver, News 95.7 and CBC in Halifax, and CFCW Edmonton, among other stations. With a passion for music, film and community service, she led News 95.7 to a 2013 Atlantic Journalism Award and regional RTDNA award for Best Radio Newscast. More recently, she was nominated for Music Journalist of the Year at Canadian Music Week 2019. To report a typo or error please email - corrections@broadcastdialogue.com

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