Latest NewsRadio Connects leading search for new small market ratings provider

Radio Connects leading search for new small market ratings provider

Radio Connects is leading the search for a new third-party audience measurement provider for so-called “C Market” diary cities like Lethbridge, Prince George, and Saint John.

Numeris will continue providing PPM measurement for Toronto, Montreal, Vancouver, Calgary and Edmonton, and continuous measurement for the top 22 radio markets, including Winnipeg, Halifax, Ottawa, and Kelowna, among other cities. Radio Connects says a third-party provider is being sought to measure 56 smaller markets that have largely gone unmeasured as of late.

“They’re important markets in that they’re important to franchisee business, they’re important to auto dealers, they’re important to local Walmarts, even though they’re not as big as a Winnipeg or a Saguenay,” Caroline Gianias, President of Radio Connects, told Broadcast Dialogue. “There are still reasons to advertise in those markets.”

Gianias said discussions around the prospect of a new third-party measurement provider were initiated following Numeris’ announcement this past summer that it was moving the Fall 2020 Radio Diary online only and would focus solely on the top markets. The not-for-profit audience measurement agency later announced the cancellation of the Fall radio release, due to low online diary returns during the pandemic, and that it would instead focus on Spring 2021.

Even prior to the pandemic, Numeris had been forced to suppress results for some secondary markets citing difficulty achieving targeted sample levels and decreasing cooperation from survey participants. Its 2019 move to continuous measurement was intended to assuage those challenges.

Three measurement contenders

Radio Connects says without issuing an RFP, three companies came forward with proposals – Australia’s Xtra Insights, Quebec City-headquartered startup StatsRadio, and Microtherapy, the software company behind Radius audience analysis and broadcast sales software.

“Those three companies came forward, saying ‘we do measurement in similar-sized markets and perhaps we can be the solution,'” explained Gianias, who said Radio Connects got involved to pilot discussions and pull together a committee of stakeholders.

“We’re in the early stages of this, so we’re just trying to put some structure around presenting the information so the stakeholders can really evaluate, side-by-side, what the three offerings are and how do they best deliver measurement,” said Gianias. “Ultimately the recommendation has to be made to the broadcasters, based on the committee of buyers and sellers, on what we think is the right solution.”

“And there’s no guarantee any of those three solutions are going to be the right one either. We have to look at the longer and bigger picture which is what is the solution looking forward? As opposed to what’s the solution right now? What’s the stop gap?,” said Gianias. “We need to find an effective solution and hopefully one that’s scalable and is reflective of the evolving audio landscape because we want a solution that’s not future-proof, but future-adaptable.”

In the coming weeks, the three companies will have an opportunity to come before the committee to answer questions. How the additional measurement will be funded will be part of those discussions.

“That will be part of the discovery…obviously the broadcasters will have a lot of the heavy lifting in terms of cost to get their stations measured,” said Gianias. “There may be software costs for agencies, but it’s all part of the RFP process.”

Gianias could not comment on whether the service shift might impact Numeris’ budget going forward.

“As part of their larger initiative with video and VAM (Video Audience Measuremnt), they’re going to be investing in Digital Audience Measurement, the idea being that they’ll be able to really measure the entire audio landscape, including streaming services, so they’re still very committed to supporting radio and being able to reflect the digital audio landscape.”

“There’s only so much money to measure an expanding media landscape,” added Gianias.


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Connie Thiessen
Connie Thiessen
Connie has worked coast-to-coast as a reporter, editor, anchor and host at CKNW and News 1130 in Vancouver, News 95.7 and CBC in Halifax, and CFCW Edmonton, among other stations. With a passion for music, film and community service, she led News 95.7 to a 2013 Atlantic Journalism Award and regional RTDNA award for Best Radio Newscast. More recently, she was nominated for Music Journalist of the Year at Canadian Music Week 2019. To report a typo or error please email -

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