The CRTC has taken steps to make programming more accessible for Canadians who are Deaf, DeafBlind or hard of hearing, requiring online streaming services to caption new original programs.

Introducing the changes based on a public consultation, streamers will be obligated to comply within one year. The new rules apply to shows that are both live and pre-recorded, including those supplied by a third-party. Shows that were captioned on TV, which is already a requirement in both Canada and the U.S., will also include captions when added online.

Within five years, the requirement will apply to all online programming, with streaming services expected to have 80% of their catalogues captioned at the four-year mark.

“This phased approach gives online streaming services time to adjust while making sure that Canadians continue to have access to captions that are accurate and of high-quality,” the commission stated in its announcement.

“Today’s decision supports greater accessibility in Canada’s broadcasting system,” added CRTC Chair Vicky Eatrides. “It strengthens access for persons who are Deaf, DeafBlind or hard of hearing so they will be able to enjoy the content and the information they rely on, no matter the platform they use.”