Competition Bureau seeking consumer input for Broadband Market Study

Canada’s Competition Bureau has launched public consultations to better understand what influences consumer choice when buying internet services.

The bureau is asking Canadians to fill out a short online survey as part of its latest market study.

Ultimately, the bureau says it’s aiming to find out if internet regulations could be smarter and more effective, as well as ensure that it’s focusing on the issues around internet service that matter most to consumers.

“High-speed internet plays a fundamental role in how Canadians work, learn, and thrive in the digital economy. We want to hear from Canadian consumers so that we can see the whole picture during this important market study,” said Matthew Boswell, Interim Commissioner of Competition, in a press release.

Undertaken in May, so far the study has focused on stakeholder engagement, including interviews with more than 20 interested parties, including broadband service providers, government bodies, consumer groups, and academics. The bureau also invited written submissions in response to its Market Study Notice, and has received 19 submissions, totalling more than 950 pages. Sixteen stakeholders provided public versions of their written submissions, which are posted on the Bureau’s Market Study Portal.

The bureau will continue to analyze the results of its stakeholder engagement throughout the winter and expects to have preliminary results by the end of March 2019. It anticipates publishing the study no later than June.


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