Website Validate - Audio Attribution
About Validate
Validate is a transformational advertising measurement and audio attribution platform built for radio. We quantify campaign delivery and outcomes across streaming and broadcast using proprietary models – reporting impressions, conversions, and CPM in a clean, client-friendly dashboard.
The Role
Own the customer journey using our established processes, assets, and tooling. You’ll execute the onboarding playbook, deliver trainings from standard decks, run adoption/retention cadences, and support Sales by using approved demos, case studies, and ROI narratives. You won’t be creating new materials—your job is disciplined, high-quality execution and tight feedback to the owners of those assets.
What You’ll Deliver
- Time-to-Value: Guide new customers to first verified insights fast.
- Adoption: Drive usage targets using our existing enablement paths.
- Retention & Expansion: Run renewal and expansion motions from the standard cadence.
- Sales Support: Execute approved demos and proof points; follow the pre-/post-call checklist.
Key Responsibilities
Onboarding & Implementation
- Assist in setting up accounts, tags, and integrations per the onboarding checklist.
- Validate data flow; open/track issues via Zendesk and Technical Support SLAs.
- Hit “first-week win” milestones specified in the onboarding playbook.
Education & Enablement (Use existing assets)
- Deliver live/recorded training using approved decks, videos, and guides.
- Point customers to the Help Center/KB; log content gaps for the Docs owner.
- Brief customers on new releases using product’s standard release notes.
Customer Success & Retention (Follow the cadence)
- Run scheduled check-ins/QBRs using the standard agenda and templates.
- Monitor health dashboards; escalate anomalies via the defined paths.
- Execute renewal/expansion steps from the account plan template.
Support & Technical Liaison (Within defined workflows)
- Triage tickets with existing priorities; communicate status timelines.
- Participate in UAT as assigned; file feedback in the prescribed format.
Sales Enablement (No asset creation)
- Join discovery/demos using the approved demo environment and talk track.
- Supply pre-built case studies, ROI summaries, and RFP/RFI language as directed.
- Set clear POC success criteria from the standard worksheet; report outcomes.
Qualifications
- 2+ years in a customer-facing SaaS/analytics role (CS, onboarding, or sales support).
- Media/ad-tech/radio familiarity; comfort with impressions, attribution basics.
- Excellent communication and live-demo confidence using prepared materials.
- Process discipline: follows checklists, updates CRM, closes loops on time.
- Tools: Google Workspace, SQL, WordPress, Linux CLI, Zendesk, Zoom/Meet;
- Nice-to-have: familiarity with data integrations/APIs/dashboards, Javascript, Python, Terraform
Salary – $60,000 to $75,000 CAD / Year
About Momentum
Providing best of breed products, tools and services for today’s broadcasting industry!
Momentum is a creator, developer, marketer, and licensor of brands, content, software, and tools for the broadcast industry, throughout Canada, the United States, and worldwide.
We are nimble, tech-savvy, and collaborative with a focus on delivering measurable outcomes and increased sales for our clients.
Across every client interaction, we seek to increase effectiveness and improve results, and forge rewarding long-term client relationships in the process.
Momentum Media is the exclusive licensor of Validate – Audio Attribution
To apply for this job email your details to shawn@momentummediamarketing.com
