Digital Customer Success Representative

Digital Customer Success Representative
Western Canada

We are looking for a passionate digital account coordinator to join Pattison Media in a vital, client-facing role with our partners, Lift Interactive and Nimble Digital.
Here at Pattison, the official title for this role is Customer Success Representative (CSR). The job is one part client liaison, one part project coordinator, and many parts kind, resourceful, and organized.

Are you someone who likes to stay ahead of the curve? We’re opening up an exciting opportunity for proactive individuals like you. While we do not have an immediate opening, our staffing needs change rapidly. That’s why we’re inviting talented individuals like you to submit your resume now, so we can hit the ground running when a role opens up. If you’re driven, skilled, and ready to make a difference, don’t wait for the perfect moment – create it! Please send us your resume today and be first in line for the next opportunity to work with Nimble Digital Media!

You will have an insatiable appetite for digital marketing and the unique ability to work effectively amongst multiple teams. You will have a little or a lot of knowledge about a lot of different digital things, and looking for a place to put your experience to use. You will be a people person and very good in a variety of conversations. You will be a key player on this dynamic and competitive team that delivers integrated media solutions throughout markets in Western Canada.

This position reports to the Nimble Director, and is accountable to both the Director of Sales for our Metro and Non-Metro markets. The successful candidate can be based anywhere in Western Canada, but preference will be given to those based in our Edmonton market.

Responsibilities:

• Manage numerous client relationships and act as a liaison on multiple projects for the PML sales team, digital strategists and Nimble’s project coordinators
• Support our team of Digital Specialists by providing feedback on client campaigns
• Help execute and oversee the evolution of our clients’ digital marketing campaign and website development requirements
• Participate in and run team meetings with the ability to provide clear direction to the internal team for project execution and client feedback
• Present material to clients for review via virtual meetings
• Supply clients with monthly reporting results and key insights
• Provide recommendations to our internal team on campaign performance where applicable
• Work with core Pattison Digital team in developing best practices across multiple markets
• Keep up to date on latest digital marketing and website trends
  Develop expert level knowledge on our Nimble Marketing Solutions

Qualifications:

• Learn and understand client businesses and goals
• Have a big picture understanding of what is important and what needs to happen next for our clients
• Ability to execute client objectives and assist our team in achieving our clients’ goals
• Experience with paid ad platforms, including Facebook Ads Manager, Google Ads, Google Display
• Familiar with third-party web tools, including Google Suite, Google Analytics
• Familiar with web builders and Content Management Systems, ideally Webflow, but including Squarespace, Wix, WordPress
• Recognize the importance of an optimized website in driving conversions
• Familiar with SEO strategies, tactics, and tools
• Assess active client projects and make budget and strategic recommendations based on performance
• Monitor and evaluate performance dashboards to provide clarity for clients
• Participate in team meetings to capture ideas and notes and translate those into actionable tasks
• Be cognizant of project timelines, scope, and budget
• Be informed of general trends in digital marketing including social media, search and display advertising
• Strong understanding of Project Management tools, CRM

You can apply online at www.pattisonmedia.com/careers or send your resume and a completed copy of the Pattison Media New Applicant Self ID form by June 30, 2023, to:
Katie O’Connor
Director of Sales, Non-Metro Markets

Katie.Oconnor@pattisonmedia.com
Only those selected for an interview will be contacted.

Our New Applicant Self ID Form is available for download at pattisonmedia.com/selfidform.pdf and should be completed and attached to all employment applications. Please note your completed forms will be kept confidential*

Pattison Media and Nimble Digital are committed to our social responsibility of equal opportunity employment and does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, disability, medical condition, gender identity, sexual orientation, or age, religion, expression, marital status or other non-job-related criteria. We encourage members of all designated groups to identify themselves using our self-identification form, as doing so will help us correct under-representation of those individuals in our company.